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Facility: VIRTUAL-GAJob SummarySupports high volume of patient and Wellstar provider and team member phone calls, emails, and activation request related to MyChart patient portal. Provides MyChart account activation and customer service and technical support for patients, family members, and Wellstar staff. Assures compliance with HIPAA privacy guidelines for account activation and proxy access. Provides patient and Wellstar staff training on MyChart functionality as needed. Exhibits standards of excellence in customer service. Identifies trends in MyChart activation status and frequently asked questions to identify and drive best practice functionality and patient and provider engagement and usage
MyChart Patient Support Specialist Position reports directly to MyChart Manager. Key responsibilities of the role include:
MyChart Patient Support Specialist drives patient, community and provider engagement and usage of MyChart Patient Portal
Required Minimum Education
Associate's Degree Required or graduate of medical assistant program Required
Satisfactory completion of college-level medical terminology course. (This requirement can be met within the first 6 months of hire.) Required
Five years of directly related patient portal customer service experience in lieu of Associates or MA. Required
Required Minimum Experience
Minimum 5 years experience using Electronic Medical Record Required
Minimum 2 years recent and directly related patient portal customer service experience Required
Experience in computer applications and access provisioning required. Epic MyChart patient portal experience Required
Required Minimum Skills
Ability to work independently and without direct supervision in a fast-paced environment.
Problem solving skills and ability to prioritize and organize work activities appropriately in a fast- paced environment.
Knowledge of HIPAA regulations relative to the confidentiality and security of patient information.
Computer/data entry experience.
Ability to communicate with various members of the healthcare team.
Ability to use EXCEL, Word and have basic computer operational knowledge. Epic and MyChart skills preferred.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
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