(USA) Operations Manager (2024)

Position Summary...

What you'll do...

Initiates, directs, and participates in community outreach programs by encouraging and supporting associates and managers in serving as good
members of the community; establishing and maintaining relationships with key individuals or groups in the community; representing the company to
various external organizations; and championing company-sponsored programs, events, and sustainability efforts to associates, customers, and the
local community.


Ensures compliance with company policies and procedures by holding hourly associates accountable; analyzing and interpreting reports;
implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational
reviews; developing and implementing action plans to correct deficiencies; and providing direction and guidance on executing company programs and
strategic initiatives.


Provides supervision and development opportunities for hourly associates in assigned area by hiring, training, mentoring, and actively listening to
associates; assigning duties; evaluating performance and providing recognition; setting clear expectations; communicating expectations consistently
and effectively; ensuring diversity awareness; and providing (tour to teach) feedback to ensure business goals are achieved.


Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW)
service model; managing and supporting customer service initiatives; ensuring customer needs, complaints, and issues are successfully resolved;
developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer
experience.


Assists store manager in driving the financial performance of the Facility by ensuring that sales and profit goals are achieved; reviewing and
evaluating P&L (Profit & Loss) statements; assisting the management team in controlling expenses to ensure they are indexed to sales; developing
and implementing plans to correct any deficiencies in financial performance; and participating in analyzing economic trends and community needs for
budget forecasting.


Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders;
supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for
and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting
continuous learning.


Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and
ensuring diversity awareness.


Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by
implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing
business processes and practices.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $65,000.00-$80,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

- Regional Pay Zone (RPZ) (based on location)

- Sales Volume Category (SVC) (based on facility sales volume)

- Complex Structure (based on external factors that create challenges)

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.

Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Primary Location...

3500 N Tamiami Trail, Sarasota, FL 34234-5358, United States of America

(USA) Operations Manager (2024)

FAQs

How to pass an operations manager interview? ›

How to Prepare for an Entry Level Operations Manager Interview. Learn About the Company's Operations: Research the company's operational processes, supply chain, logistics, and any technologies they use. Understanding these will help you speak knowledgeably about how you can fit into their operations structure.

What is the ops round in an interview with answers? ›

Ops is nothing but operations. The round is to check your technical skills required for the project that you are being selected. Technical skills doesn't mean that you will be asked about the technology questions. It is done to ensure that the candidate has right knowledge the sector that he is looking out for job.

Why should we hire you as an operations manager? ›

Sample Answer: I am a strong communicator with excellent interpersonal skills. I have a proven track record of working with different teams to find ways to improve efficiency and productivity. I am also a critical thinker who can solve problems in a timely manner.

What are the three most critical qualities of an operations manager? ›

However, good Operations Managers have the following traits: They prioritise team members' safety before proceeding to meet customer needs and safety. Humility and teamwork. Constantly developing team members (senior, peers, and subordinates).

What is the hardest part of being an operations manager? ›

High Stress Levels. Operations managers often face significant stress due to their responsibilities and the pressure to meet performance targets. They must ensure that operations run smoothly, which can involve managing crises, handling tight deadlines, and resolving conflicts.

What is the ideal skills of an operations manager? ›

Operations managers need strong analytical and critical thinking skills to analyze data, identify trends and patterns, and make informed decisions to drive operational improvements.

Why should you hire you? ›

A: When answering, focus on your relevant skills, experience, and achievements that make you the best fit for the role.You should hire me because I am a hard worker who wants to help your company succeed. I have the skills and experience needed for the job, and I am eager to learn and grow with your team .

How to answer tell me about yourself? ›

The best way to answer "Tell me about yourself" is with a brief highlight-summary of your experience, your education, the value you bring to an employer, and the reason you're looking forward to learning more about this next job and the opportunity to work with them.

What are two major responsibility of operations manager? ›

It is their responsibility to supervise, hire, and train employees, manage quality assurance programs, and strategize process improvements, among other things.

How do you introduce yourself as an operations manager? ›

You can follow the steps below to learn how to introduce yourself to your new team:
  1. Learn about your team. ...
  2. Exhibit positivity. ...
  3. Dress professionally. ...
  4. Observe your team. ...
  5. Tell your story. ...
  6. Set expectations. ...
  7. Prepare for questions. ...
  8. Send a follow-up message.
Aug 10, 2023

How to answer why should we not hire you? ›

Tips for Giving the Best Response
  1. Focus on a Personality Trait.
  2. Be Honest.
  3. Mention a Weakness—Carefully.
  4. Don't Be Overly Negative.
  5. Don't Provide a Disqualifying Reason.
  6. Don't Skip Answering Altogether.
Jun 6, 2024

What is the key to success for an operations manager? ›

Strategic planning and critical thinking are two important aspects of your operational management skills you need on the job. Operations managers must be able to anticipate issues that can affect successful outcomes and approach challenges with creative solutions that help teams meet objectives.

What qualifies you as a operations manager? ›

Skills Needed to Become an Operations Manager

Financial analysis and financial management capabilities, including interpreting financial statements, gathering and evaluating financial data, creating budget forecasts, and more. Supply chain management skills, including pricing, purchasing, supplier evaluation, etc.

What are the 7 main functions of operations management? ›

We can distinguish seven main functions of operation management in the industrial enterprise: planning, scheduling, purchasing, controlling, quality control and inventory control. In each of those fields operations managers should conduct many decision affecting of-organization effectiveness.

Why have you chosen to become an operations manager? ›

I want to become an Operations Manager simply because this is the role I am most comfortable in, and my natural skills, qualities and attributes are all geared up for becoming a highly competent and productive Operations Manager. If you hire me, I will not let you down.”

What are some key decision that an operations manager must make? ›

Operational decisions can take many forms, such as inventory management, schedule planning, resource allocation, cost management, etc. For example, the decision to reorganize the supply chain to reduce costs is a common operational decision.

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